Introduction
Why We Have a Privacy Policy and What It Covers
When you use Capri Game – whether you are registering an account, making a deposit, placing a bet on cricket or just browsing the live score section – you share certain information with us. Some of that information is something you actively provide, like your name and mobile number when you sign up. Some of it is collected automatically, like your device type and the pages you visit on the platform.
This Privacy Policy explains what information Capri Game collects, how we use it, who we might share it with, how long we keep it and what choices you have about your data. We have written it in straightforward English because we think Pakistani players deserve a clear explanation rather than a wall of legal jargon that nobody actually reads.
By creating an account on Capri Game or by continuing to use the platform after this policy is updated, you are confirming that you have read and understood these terms. If you have any questions about how your data is handled, our support team is reachable at support@caprigame.ws and will respond within 24 hours on business days.
This policy applies to all services provided through caprigame.ws, including sports betting, poker, Ludo, crash games, Andar Bahar, the VIP Club and the live cricket score section. Game-specific data handling that differs from this general policy is noted on the relevant game pages.
1Data We Collect
Capri Game collects personal information in two ways: information you provide directly and information we collect automatically when you use the platform.
Information you provide directly:
- Registration data: Full name, date of birth, Pakistani mobile number, email address and a password of your choosing. This is the minimum needed to create and secure your account.
- Identity verification documents: A copy of your CNIC (Computerised National Identity Card) or passport may be requested to verify your identity before processing withdrawals above certain thresholds or if we detect unusual activity on your account.
- Financial data: Payment method details used for deposits and withdrawals – for example, your JazzCash or Easypaisa mobile number, bank account details for IBFT, or the last four digits of a Visa or Mastercard. Full card numbers are processed by our payment partners and are not stored on Capri Game servers.
- Support communications: Records of your live chat conversations, emails to support@caprigame.ws and any complaints or dispute correspondence.
Information collected automatically:
- Device information: Type of device, operating system version, browser type and version, screen resolution and mobile network operator (Jazz, Zong, Telenor, Ufone etc.).
- Usage data: Pages visited on the platform, time spent on each section, games played, bets placed, session duration and navigation patterns.
- Transaction logs: A complete log of all deposits, withdrawals and bets placed, including amounts, timestamps and outcomes.
- IP address: Used for security monitoring, fraud prevention and geographic verification. IP addresses are not linked to your personal profile for marketing purposes.
- Cookies and similar technologies: As described in Section 6 of this policy.
2How We Use Your Data
Every piece of data Capri Game holds about you is used for a specific, documented purpose. The table below maps the main data types to their uses.
| Data Type | Primary Use | Purpose |
|---|---|---|
| Name, DOB, mobile number | Account creation and verification | Contract |
| CNIC / passport copy | Identity verification, AML compliance | Legal obligation |
| Payment method details | Processing deposits and withdrawals in PKR | Contract |
| Transaction logs | Financial reconciliation, AML monitoring, dispute resolution | Legal obligation |
| Device and usage data | Security monitoring, fraud prevention, platform improvement | Legitimate interest |
| IP address | Fraud detection, geographic verification | Legitimate interest |
| Email address | Account notifications, password reset, policy updates | Contract |
| Marketing preferences | Sending promotional offers and bonus notifications (only if opted in) | Consent |
Capri Game does not use your personal data to build advertising profiles, does not share it with social media platforms for targeting purposes and does not use it to make automated decisions that have significant effects on you without human review being available.
3Legal Basis for Processing
Capri Game processes your personal data under the following legal bases:
- Performance of contract: Processing your registration details, payments and game activity is necessary to provide the service you signed up for. Without this, we cannot operate your account.
- Legal obligation: Anti-money laundering regulations, financial record-keeping requirements and identity verification obligations require us to collect and retain certain categories of data for defined periods regardless of your personal preferences.
- Legitimate interests: Fraud prevention, platform security monitoring and improving the service for all players are legitimate interests that justify limited data processing. We always balance this against your privacy rights and do not use this basis where a less privacy-invasive approach is available.
- Consent: Marketing communications are only sent where you have explicitly opted in. You can withdraw consent at any time by updating your notification preferences in account settings or by emailing support@caprigame.ws.
4Sharing Your Data with Third Parties
Capri Game shares personal data with third parties only where strictly necessary. We do not sell, rent or trade your personal data. The categories of third parties who may receive your data are:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks for IBFT and Visa/Mastercard acquirers receive the payment data needed to process your deposits and withdrawals. Each is bound by its own regulatory obligations and our data processing agreements.
- Identity verification providers: Where enhanced verification is required, a third-party KYC (Know Your Customer) service may process a copy of your CNIC or passport image to confirm its authenticity. This data is used solely for verification and is not retained by the KYC provider beyond the verification period.
- Fraud prevention and security services: We use industry-standard security tools that process IP addresses, device fingerprints and transaction patterns to detect suspicious activity. These services operate under strict data minimisation principles.
- Law enforcement and regulators: Capri Game will disclose personal data to law enforcement agencies, courts or regulatory bodies where required to do so by law or by a valid legal order. We will notify affected players where legally permitted to do so.
- Service infrastructure providers: Cloud hosting, email delivery and customer support software providers process data on our behalf under data processing agreements that require them to handle your data in accordance with this policy.
No third party working with Capri Game is permitted to use your personal data for their own marketing purposes. All data sharing agreements include explicit restrictions on secondary use.
5Data Retention
Capri Game retains personal data for as long as it is needed for the purpose it was collected, or as long as we are legally required to keep it, whichever is longer.
Required for financial regulatory compliance and AML obligations.
Required for KYC and AML regulatory compliance.
Retained briefly after closure to process any pending withdrawal or dispute.
Kept to resolve follow-up queries and improve support quality.
Deleted when account is closed or consent is withdrawn, whichever is earlier.
When the retention period for any data category expires, the data is permanently deleted or anonymised so it can no longer be linked to your identity. You cannot request earlier deletion of data that we are legally required to retain, but you can request earlier deletion of other categories by contacting support@caprigame.ws.
6Cookies and Tracking Technologies
Capri Game uses cookies and similar browser-based technologies to make the platform work correctly, understand how players use it and keep your session secure. Here is what each category of cookie does:
You can manage your cookie preferences through your browser settings. Disabling essential cookies will prevent the platform from working correctly. Disabling analytics and functional cookies will not affect your ability to bet or play but may reduce the personalisation of your experience.
7Security of Your Data
Capri Game takes the security of your personal and financial data seriously. The following measures are in place across the platform:
- TLS encryption in transit: All communication between your device and Capri Game servers uses Transport Layer Security (TLS 1.2 or higher). The padlock in your browser address bar confirms the connection is encrypted.
- Encryption at rest: Personal data and financial records stored on Capri Game infrastructure are encrypted using AES-256, an industry-standard encryption algorithm.
- Two-factor authentication: Optional two-factor authentication (2FA) via SMS is available for all accounts. We strongly recommend enabling it.
- Access controls: Access to personal data within Capri Game is restricted to staff members who need it to perform their role. All internal access is logged and reviewed.
- Anti-fraud monitoring: Automated systems monitor all account activity in real time for patterns associated with account takeover, payment fraud and money laundering.
- Regular security reviews: Capri Game conducts periodic security assessments of its infrastructure to identify and remediate vulnerabilities before they can be exploited.
While we implement strong security measures, no system is completely immune to every possible threat. In the event of a security incident that affects your personal data, we will notify you promptly and provide clear guidance on any steps you should take to protect yourself.
8Your Rights Over Your Personal Data
As a Capri Game player, you have clear rights regarding the personal data we hold about you. Here is what you can ask us to do and how:
Request a complete copy of all personal data Capri Game holds about you. We will provide this within 30 days of a verified request.
Ask us to correct inaccurate personal data. For example, if your name is recorded incorrectly on your account, we will correct it once you provide appropriate verification.
Request deletion of personal data that we are not legally required to retain. Note that transaction records and identity verification data are subject to minimum retention periods under AML regulations and cannot be deleted on request.
Ask us to pause processing of your data while you challenge its accuracy or object to our use of it. During a restriction period your account may be suspended pending resolution.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider. This applies to data you provided directly, such as registration details and betting history.
Object to our processing of your data on the basis of legitimate interest. We will stop unless we can demonstrate compelling legitimate grounds that override your interests. You can always object to direct marketing at any time without needing to give a reason.
To exercise any of these rights, email us at support@caprigame.ws with your registered account name and the specific request. We will verify your identity before acting on any data request and will respond within 30 days. There is no fee for exercising your rights.
9Children and Minors
Capri Game is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit or place any bet.
Capri Game does not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be closed immediately, all funds will be returned to the payment method used to deposit them and all data associated with the minor will be securely deleted as soon as legally permissible.
If you are a parent or guardian and believe a minor has created a Capri Game account, please contact us at support@caprigame.ws immediately and we will act on the report within 24 hours.
Capri Game encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.
10Marketing Communications
Capri Game will only send you promotional emails, SMS messages or in-app notifications about bonuses, tournaments and new features if you have explicitly opted in to receive them. Opting in is voluntary – declining marketing communications has no effect on your ability to use the platform or access any games.
You can withdraw your consent to marketing communications at any time in one of the following ways:
- Update your notification preferences in your account settings under the "Communications" section.
- Click the unsubscribe link at the bottom of any marketing email we send you.
- Reply to any marketing SMS with the word STOP.
- Email support@caprigame.ws and ask to be removed from all marketing lists.
Opt-out requests are processed within 5 business days. You may continue to receive transactional messages (such as deposit confirmations, withdrawal notifications and password reset emails) even after opting out of marketing, as these are necessary to operate your account and not subject to marketing consent.
11Changes to This Privacy Policy
Capri Game may update this Privacy Policy from time to time as the platform evolves, as regulations change or as we improve our data handling practices. When we make material changes – changes that meaningfully affect how we handle your personal data – we will notify you by email to your registered address and display a notice on the platform when you next log in.
Minor updates such as formatting corrections or clarifications that do not change the substance of the policy will be made without specific notification, but the "Last updated" date at the top of this page will always reflect the most recent revision.
If you disagree with the changes to this policy, you should stop using Capri Game and close your account before the updated policy takes effect. Continuing to use the platform after the effective date of a revised policy constitutes your acceptance of the updated terms.
12Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, please contact the Capri Game privacy team:
support@caprigame.ws — for data access requests, rectification, deletion and any privacy concern. We respond within 24 hours on business days and aim to resolve privacy requests within 30 days.
Available 24/7 on the Capri Game platform. For general privacy questions, our support agents can assist in both English and Urdu and escalate to the privacy team if needed.
General privacy queries: within 24 hours. Formal data subject requests (access, deletion, portability): within 30 calendar days of identity verification. Breach notifications: as soon as practically possible after confirmation of incident.
For responsible gaming support, please visit our Responsible Gaming page, which also covers how data is handled in connection with self-exclusion and player protection tools.