1. Home
  2. Responsible Gaming

Player Safety

Capri Game Responsible Gaming – Play Safe, Stay in Control

Gaming is meant to be enjoyable. At Capri Game, we provide the tools you need to keep it that way – deposit limits, session controls, self-exclusion and real human support, all available directly from your account. No hoops to jump through.

Need immediate help with your gaming?

Contact the Capri Game support team 24/7 via live chat on the platform, or email support@caprigame.ws. Self-exclusion takes effect immediately when set from your account settings.

Access My Account
capri game

Our Commitment

What Responsible Gaming Means at Capri Game

Capri Game was built for Pakistani players who want to enjoy cricket betting, poker, Ludo, crash games and more as a form of entertainment. Entertainment is the key word. When gaming stops being fun and starts causing stress – financial pressure, family conflict, lost sleep – it has crossed a line that we take seriously.

Responsible gaming at Capri Game is not a checkbox on a compliance form. It is a set of tools, policies and human support channels that we genuinely believe in and actively promote. We would rather a player take a break and come back refreshed than push through a losing streak chasing losses. That is not a good experience for anyone and it is not what this platform is for.

Every single Capri Game account has access to the full suite of responsible gaming tools from day one – no waiting period, no application process. Setting a deposit limit, requesting a cooling-off period or initiating a full self-exclusion all take effect immediately when confirmed through account settings. The support team at Capri Game can also apply these restrictions on your behalf if you contact them directly.

Remember: Gaming should always be funded from money you can afford to lose. It should never be seen as a way to earn income or solve financial problems.

Available Tools

Responsible Gaming Tools Built Into Every Account

These tools are in your account settings right now. You do not need to contact anyone to use them – though the support team can apply them for you if you prefer.

Deposit Limits

Set the maximum amount of PKR you can deposit into your Capri Game account per day, per week or per month. Once a limit is set it takes effect immediately. Increasing a limit has a 48-hour cooling-off period before it applies.

  • Daily limit (resets at midnight PKT)
  • Weekly limit (resets Monday 00:00 PKT)
  • Monthly limit (resets 1st of month)
  • Takes effect immediately when set
  • Reducing a limit takes effect immediately
Loss Limits

Set a maximum loss threshold across any defined period. When your net loss for that period reaches the limit you set, further betting is automatically paused for the remainder of the period. The account resets at the start of the next period.

  • Daily, weekly or monthly period options
  • Calculated on net losses, not total wagered
  • Betting pauses – balance remains accessible
  • Resets automatically at period end
  • Reducing a limit applies immediately
Session Time Limits

Set a maximum session duration. When you reach the limit you chose, Capri Game will display a notification and prompt you to take a break. You can configure the session limit to a hard stop (automatic logout) or a soft reminder.

  • Configurable from 30 minutes to 8 hours
  • Soft reminder or hard auto-logout options
  • Running timer visible at all times during play
  • Session clock resets on logout
  • Applies across all games on the platform
Reality Checks

Enable periodic on-screen notifications that show you your net win or loss position for the current session at intervals you choose. These break the flow of play and give you a clear picture of where you stand financially before you continue.

  • Configurable every 15, 30, 60 or 120 minutes
  • Shows session net position in PKR
  • Shows total time played that session
  • Requires a tap to dismiss before continuing
  • Available on mobile and desktop
Cooling-Off Period

A temporary break from betting. Choose a cooling-off period of 1 day, 3 days, 1 week or 2 weeks. During the cooling-off period your account is suspended for gaming purposes – you can still withdraw your balance but cannot deposit or bet.

  • Takes effect immediately on confirmation
  • Cannot be shortened during the chosen period
  • Withdrawals remain available throughout
  • Account automatically reactivates after period
  • No impact on VIP tier progress
Self-Exclusion

A full exclusion from the Capri Game platform. Choose from 1 month, 3 months, 6 months, 1 year or permanent exclusion. Self-exclusion cannot be reversed for the duration of the chosen period, regardless of any request. This is intentional – it protects you when you need it most.

  • Takes effect within minutes of confirmation
  • Irrevocable for the chosen period
  • All marketing communications paused immediately
  • Balance can be withdrawn before exclusion locks
  • Permanent option available

How to Access These Tools

1
Log in to your Capri Game account

Go to caprigame.ws and log in. If you cannot log in, contact support via live chat and the team will access the tools on your behalf.

2
Open account settings

Tap your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Go to the Responsible Gaming section

Find the "Responsible Gaming" or "Player Safety" tab within your account settings. All six tools listed above are available here in one place.

4
Set your preferred limits or exclusion

Select the tool you want to use, choose the value or duration, and confirm. Limits take effect immediately. You will receive an email confirmation of any change made.

5
Need help? Contact our support team

If you would rather someone at Capri Game handle this for you, contact us via live chat or at support@caprigame.ws. Our team can apply any of these tools to your account immediately.

capri game

Warning Signs

Signs That Gaming May Be Becoming a Problem

Most people who play on Capri Game enjoy it without any problems. But gaming can affect some people differently, and the signs that something has shifted are not always obvious at first. Here are some honest indicators worth watching for – in yourself or someone you care about.

01
Chasing losses

Increasing stakes or continuing to play specifically to recover money you have already lost. This is one of the clearest signs that gaming has moved from entertainment to a problem.

02
Gaming with money you need for other things

Using rent money, grocery money, school fees or bill payments to fund gaming. If gaming is competing with genuine financial obligations, that is a serious warning sign.

03
Hiding gaming from family

Lying to family members about how much you are playing or how much you are spending is often an indicator that the person doing the hiding already knows something is wrong.

04
Feeling irritable when not playing

Feeling restless, anxious or short-tempered when you are away from gaming, or thinking about gaming when you should be focused on work, family or other responsibilities.

05
Repeatedly failing to keep limits

Setting a spending limit for yourself and consistently breaking it, then setting a new one. This cycle is a sign that self-imposed limits are not working and a platform tool or outside support may be needed.

06
Borrowing money to gamble

Taking loans, borrowing from friends or family, or using credit specifically to fund gaming activity. Capri Game does not provide any form of credit to players, and for good reason.

Self-Assessment

Quick Self-Check – How Is Your Gaming?

These questions are for your own reflection. No one can see your answers. If you find yourself answering "Yes" to several of them, it may be worth using Capri Game's responsible gaming tools or reaching out for support.

capri game

Support & Guidance

You Do Not Have to Deal With This Alone

If your gaming is causing you stress or affecting your daily life, please know that reaching out is the right move and not something to feel embarrassed about. Problem gaming affects people across all income levels, all ages and all backgrounds. It is a recognised health concern, not a character flaw.

The Capri Game support team is available 24 hours a day, seven days a week, in both English and Urdu. They will not judge you. If you contact them and say you need to step back from gaming, they will take that seriously and act on it immediately. They can apply deposit limits, activate a cooling-off period or process a self-exclusion over chat or email without you having to log in at all.

For family members and friends who are concerned about someone else's gaming, the same channels are open to you. Contact the Capri Game support team with the registered account holder's details and a clear description of your concern, and we will investigate and take appropriate protective action.

We also strongly encourage players who are experiencing difficulty to speak to someone in their family or community who they trust. In Pakistani culture, family support networks are genuinely powerful, and the people who care about you would rather know than not know. Gaming problems are much harder to resolve in silence.

Access Account Tools Read the FAQ

Good Habits

Healthy Gaming Principles for Capri Game Players

These are the habits that keep gaming fun for the long term. None of them are complicated, but having them clearly in mind before each session makes a real difference.

Set a budget before you start

Decide how much you are comfortable losing before you open the platform. That amount is your entertainment budget for the session. When it is gone, the session is over – win or lose.

Set a time limit too

A budget alone is not enough if sessions stretch for hours. Use the session timer in your account settings to set a hard end time. When the session ends, step away – even if you are winning.

Only play when you are in a good headspace

Avoid gaming when you are upset, stressed, tired or under pressure. Decisions made in those states tend to be worse and lead to chasing behaviour that makes a bad mood even worse.

Treat winnings as a bonus, not a target

Gaming outcomes are determined by chance. Wins are pleasant surprises, not a reliable income stream. Planning your finances around gaming winnings is the first step toward serious problems.

Never chase a loss

When you are down, the urge to keep playing to recover is powerful and almost always makes things worse. If you notice yourself chasing, that is the signal to stop the session immediately, not to place one more bet.

Keep other activities in your life

Gaming is one leisure activity among many. Keeping balance – time with family, physical activity, prayer, work, hobbies – prevents gaming from filling a larger role in your life than it should.

Questions

Responsible Gaming – Frequently Asked Questions

Yes. Deposit limits can be set at any time from your account settings, regardless of your deposit history. The limit will apply to all future deposits from the moment you set it. If your deposit in the current period has already exceeded the limit you are setting, no further deposits will be accepted until the period resets.

Yes. Before confirming self-exclusion from your account settings, you will have the option to withdraw any remaining balance first. If you need to withdraw after exclusion has been applied, contact the Capri Game support team at support@caprigame.ws and they will process the withdrawal to your registered payment method after identity verification.

No. Self-exclusion on Capri Game is irrevocable for the full duration of the period you chose. This is a deliberate design choice – when someone is struggling, the temptation to reverse the decision is strongest at exactly the wrong time. Once the chosen period has fully elapsed, you may contact support to request reactivation after a mandatory 24-hour reflection period.

No. All marketing communications including promotional emails, bonus offers and SMS messages are paused immediately when a self-exclusion is applied. You will still receive essential transactional messages such as withdrawal confirmations, but no promotional content will be sent during the exclusion period.

A family member can contact the Capri Game support team at support@caprigame.ws with a concern about any registered player. The team will review the account activity and, where there is evidence supporting the concern, take protective action. Player data protection rules apply, so the team may not be able to share specific account details with a family member, but protective restrictions can be applied based on the concern raised.

Setting a deposit limit has no negative effect on your VIP tier or your eligibility for bonuses. Capri Game does not penalise players for using responsible gaming tools. If you are close to a VIP tier threshold and your deposit limit prevents you from reaching it within a period, the limit takes precedence – your wellbeing matters more than a tier upgrade.

Protecting Minors

Capri Game is strictly for players aged 18 and above. We take the protection of minors extremely seriously. If you share a device with younger family members, we strongly recommend enabling parental control features on that device to prevent access to gaming sites. On Android and iOS, parental controls in screen time settings allow you to block specific websites and apps.

If you have any reason to believe a minor has accessed or registered for a Capri Game account, please contact support@caprigame.ws immediately. We will act on the report within 24 hours, close any account found to be registered by a minor and return all funds to the payment method used.

During account registration, Capri Game collects date of birth and may request CNIC verification. Accounts where the player is found to be under 18 are closed immediately and reported where required by law.

Play Smart at Capri Game

Enjoy Capri Game – Responsibly, on Your Terms

Capri Game gives you the tools to keep your gaming enjoyable. Set your limits, stick to your budget and play for fun. Register today and start with the account controls already in place.

Create Free Account Manage My Account